Shipping policy

Free standard shipping on every US order. No minimum spend.

Processing time. Orders are prepared and handed to the carrier within 1–3 business days (Monday–Friday, excluding US holidays). You'll get a confirmation email with a tracking number as soon as your order ships.

Delivery time. Most US orders arrive 7–12 business days after they ship. Delivery estimates are not guaranteed and can run longer during the holiday season or because of carrier delays.

Holiday orders. To receive your order by December 24, place it by December 3. Orders placed after that date will still ship, but may arrive after Christmas.

Orders may ship separately. Items in one order may come from different warehouses and arrive in separate packages, each with its own tracking number.

International shipping. We ship to Canada, the United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the UAE, Israel, Switzerland, Norway and most EU countries. International rates are calculated at checkout. Import duties or taxes charged by your country are the customer's responsibility.

Address accuracy. Please check your shipping address before placing your order. We can't redirect a package once it ships. If an order is returned to us because of an incorrect address, we'll contact you to arrange reshipment.

Lost or delayed packages. If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days, email us and we'll send a replacement or a full refund.

Questions? Email team.petsofamerica@gmail.com or call +1 941-545-1700. We reply within 1 business day.