Refund policy

30-day returns. If something isn't right for your pet, you can return it within 30 days of delivery for a refund.

Damaged, defective or wrong item? Email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

Doesn't fit or changed your mind? Unused items in their original packaging can be returned within 30 days of delivery. Return shipping is paid by the customer, and the original shipping cost is not refunded.

How to start a return. Email team.petsofamerica@gmail.com with your order number and the reason for the return. We'll reply within 1 business day with the return address and instructions. Please don't send items to the address on the package; returns sent there can't be processed.

Items we can't accept back. Used chews, treats, lick mats and other items that have touched food or a pet's mouth can't be returned for hygiene reasons, unless they arrived damaged or defective.

Refund timing. Once we receive and check your return, we'll refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Exchanges. For a different size or color, return the original and place a new order. That's the fastest way to get the right item.

Gifts. Items bought between November 1 and December 24, 2026 can be returned until January 31, 2027.